What we are looking for
We are looking for a customer-oriented Customer Support and Operations Representative to join our team working remotely from either Spain or Germany. A Customer Support and Operations Representative will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. You are well suited for this role if you are genuinely excited to help our customers who are mainly procurement professionals. You're patient, empathetic, and communicative. But most importantly, you can put yourselves in our customers’ shoes and advocate for them when necessary. Moreover, you know that customer feedback is priceless, and gather this for our Customer Success and Product teams. Problem-solving also comes naturally to you and you are confident at troubleshooting and investigating if you don’t have enough information to answer customer questions or resolve complaints.
At Archlet, we empower every single team member to come forward with their own ideas and solution approach. We are not a top-down organization and you would be excellent in this role if you thrive in an environment that allows you to experiment and take ownership of tasks and topics that are important for you and your role.
At Archlet, we empower every single team member to come forward with their own ideas and solution approach. We are not a top-down organization and you would be excellent in this role if you thrive in an environment that allows you to experiment and take ownership of tasks and topics that are important for you and your role.