As a Senior Customer Success Manager, you will:

• Own your accounts and make an impact. Take full ownership of medium to large enterprise customers, owning renewals and expansions.

• Be a trusted advisor. Partner with senior management to understand their business priorities, define roll-out plans, and ensure Archlet delivers measurable value.

• Enable success at every level. Lead onboarding sessions, support high-touch RFPs in complex, high spend categories and empower users to get the most from our platform.

• Champion your customers internally. Translate their feedback into actionable insights for our Product and Engineering team, influencing the evolution of Archlet.

• Collaborate strategically. Work hand-in-hand with customers on product adoption, sourcing excellence, and innovation, often with CPO-level attention.

• Drive long-term value. Help your customers succeed in complex sourcing projects while building strong, lasting relationships that fuel Archlet’s growth.

• 3+ years of experience as a procurement consultant or sourcing analyst. Hands-on sourcing experience in logistics, packaging, or MRO is a plus.

• Degree in Engineering, Supply Chain, Business or related field.

• Exceptional communication skills, able to engage confidently with senior executives.

• Strong analytical skills; Excel proficiency and ability to quickly understand complex enterprise software.

• Passion for ProcureTech and interest in growing your network in the procurement space

• Entrepreneurial, proactive, and adaptable in a fast-paced startup environment.

• Fluent in English and German; French is a plus.

• Small but Mighty Team: We are a compact, highly effective team with excellent results in H1 2025, strong growth momentum, and high independence.

• Amazing Customers: Work with industry leaders like PepsiCo, Walmart, and Givaudan. Our strategic relevance ensures strong collaboration on product, value, and adoption—often with CPO-level attention.

• Customers Love Our Tool: Our G2 reviews speak for themselves. Archlet is recognised as a High Performer, driving excellence across every customer interaction.

• Archlet is the market leader in AI for enterprise sourcing. Our engineering team delivers unprecedented speed and innovation, revolutionising e-sourcing and e-auctions forever.

• Culture & Growth: Enjoy an innovative environment, autonomy in your role, and a team that invests in your development through monthly Growth Days and team-building events at our Zürich HQ.